Refund Policy | 12icon

Short version: New subscriptions can be refunded within 48 hours of the first charge — no questions asked. Renewals are not refunded if you forget to cancel, but you can always cancel before the next billing date to stop future charges. All billing is handled by Paddle, our Merchant of Record.

1. New subscriptions — 48-hour refund window

If you subscribe to a paid plan and decide it is not right for you, you may request a full refund within 48 hours of the initial charge. To request a refund, email us at contact@12icon.com with the subject line "Refund request" and include the email address associated with your account. We will process your refund within 5 business days.

Refunds are issued to the original payment method via Paddle. Depending on your bank or card provider, it may take an additional 5–10 business days to appear on your statement.

2. Renewals

Subscription renewals (monthly or annual) are non-refundable once processed. To avoid being charged for the next period, cancel your subscription before the renewal date from Settings → Subscription. Your access continues until the end of the paid period.

If you believe a renewal was processed in error (e.g. you cancelled and were still charged), contact us immediately at contact@12icon.com and we will investigate and resolve the issue promptly.

3. Annual plans

Annual plans are billed upfront for 12 months. If you request a cancellation within the first 48 hours, you are eligible for a full refund under Section 1. After 48 hours, annual plans are non-refundable for the remaining term; you may cancel to prevent future renewals and your access will continue until the end of the paid year.

4. Generation credits

One-time credit purchases (if offered) are non-refundable once any credits have been used. Unused credits from a cancelled subscription are not refunded.

5. Service discontinuation

If 12icon discontinues the service entirely, subscribers will receive a prorated refund for any unused portion of their current billing period, as described in our Terms of Service.

6. Chargebacks

We always prefer to resolve billing issues directly. If you have a concern about a charge, please contact us before initiating a chargeback with your bank. Unresolved chargebacks may result in your account being suspended.

7. How Paddle handles refunds

All payments are processed by Paddle.com Market Limited, our Merchant of Record. You may also submit refund requests directly through Paddle by referencing your order confirmation email. Paddle's own Buyer Terms may provide additional consumer rights depending on your jurisdiction.

8. Contact

For any refund or billing question, contact us at:
contact@12icon.com
12icon · Montevideo, Uruguay

Refund Policy.